Terms of use
Last updated 9 October 2026
Delalos is an aggregator and visibility tool for diaspora home offers, home requests, saved searches, direct contact, and optional promotion services.
Delalos is not a managed marketplace
Delalos does not collect rent, hold deposits, provide escrow, manage contracts, act as a broker, and does not verify legal ownership of a home.
Your responsibilities
- Publish accurate information and remove or update pages that are no longer valid.
- Only upload photos and content you have the right to use.
- Verify homes, people, ownership, payment requests, and agreements independently before sending money.
- Use reports when a page, contact request, or payment demand looks suspicious.
Promotion payments
Checkout is used only for one-time Delalos promotion-service purchases. A promotion pays for visibility work and review; it is not rent, a deposit, a commission, or a payment to another user. Refunds follow the promotion payments and refunds terms below.
Moderation
- Delalos may review, hide, reject, or remove listings, requests, promotions, profiles, or reports.
- A moderation decision is not a legal finding and does not prove ownership, safety, fraud, or contract status.
- Reports help Delalos prioritize review but do not automatically block contact.
Service boundaries
- Delalos does not guarantee that a listing is available or that a requester will rent.
- Delalos does not replace legal, identity, property, or payment due diligence.
- Delalos may change pricing, promotion availability, or product scope over time.
Promotion payments and refunds
Effective 9 October 2026
Delalos sells ad visibility for one public page on Facebook and Instagram. We buy the ad placement. We do not promise buyers, renters, workers, messages or clicks.
Payment
One card payment through Stripe. Apple Pay and Google Pay can be used. Your bank may ask you to confirm the payment. There is no subscription, and Delalos never stores your card.
Before ads start
Delalos reviews the page and the ad before anything runs. A first promotion, and any promotion paid through a family link, starts no earlier than 24 hours after payment. Payment does not verify the page or its owner.
Refunds
| Situation | What you get back |
|---|---|
| Rejected before ads run | Full refund |
| Changes requested | Your payment is held for up to 14 days and 2 rounds of changes, with no second payment. If it is not resolved, full refund. |
| Not launched within 3 business days after approval | You choose a new start or a full refund. Delays caused by you pause this clock. |
| Meta rejects the ad before any spend | Full refund |
| Stopped early | Unused ad budget and the unused share of the Delalos service fee |
Cancelling and stopping
Before your ads go live, email support@delalos.com to cancel for a full refund. Once live, stop from your promotion page. To choose a new start date or a refund, email support@delalos.com.
When and how refunds are paid
A full refund before delivery is issued once the outcome is decided. A refund after ads ran is issued after delivery is confirmed stopped and Meta's final spend is known (about 72 hours). Refunds go back through Stripe to the card you paid with only; for a family payment link, to the person who paid. Delalos refunds the full amount due without deducting Stripe or conversion fees; your bank's exchange rate may differ. Refunds under USD 1 are not issued. Banks usually show a refund within 5 to 10 business days.
Disputes and fraud warnings
If a payment is disputed or flagged as possible fraud, the promotion is frozen and its ads stop. No refund is issued while a dispute is open; the card network's decision settles it.
EU, EEA, UK and Norway
When you pay, you expressly ask Delalos to begin review and delivery before the 14-day cancellation period ends. Until your ads go live you can cancel for a full refund by emailing support@delalos.com. After that you can still stop at any time on your promotion page or by email, and receive the proportional refund above.